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General

What is your cancellation policy?

Our cancellation policy is outlined within the booking Terms & Conditions.

Is Benthanh Princess cruises handicapped accessible?

Benthanh Princess is not handicapped accessible and does not have elevators. In most situations, we are unable to provide individual assistance to guests with mobility issues.

What are payment methods?

We accept payment methods via international payment card (Visa/Master Card) and online bank transfer.

Can special diets be accommodated?

Please help us to know your dietary requirements when booking your cruise in advance. Most diets can be accommodated and it’s important that guests notify Benthanh Princess about their diet right away when booking.

What is the cruising schedule?

6.00 PM - Welcome Guest
7.30 PM - Embarkation
9.00 PM - Disembarkation

Is there any safety equipment?

Your ship’s crews have undergone extensive safety training drills. Under the Captain’s supervision, these are rehearsed on a weekly basis.
All safety equipment on-board are surveyed and certified by VIRES (Vietnam Register):
    * First Aid & Medivac Facilities
    * Marine Radar & Echo Sounder
    * Global Positioning System (GPS)
   * VHF & UHF Radio Communications
​​​​​​​    * EPIRB (Emergency Position Indicating Radio Beacon)
​​​​​​​    * SOLAS Approved Life Jackets & Life Rafts
All safety equipments are available for all guests onboard.
 

Can I smoke?

All dining areas of our ship are non-smoking areas. Smoking is permitted on designated outside decks only.

Can I go on the cruise if I get seasick?

We operate on the Saigon river, which is a very calm body of water. Our ship is very stable, so in most cases, you can hardly tell that we are moving.

What information will I receive before my cruise?

A confirmation email will be sent to guests with information about the cruising schedule, date & time, cost, menu, etc.

Is there internet access on Benthanh Princess?

There is WIFI available on board (FREE), but please note that the connection may cut in and out depending on the location. Please check with your waiter for the password on board.

Is there an age limit for guests?

There is no age limit. However, please note that children under 13 years old need to be accompanied by adults.

Are children allowed on board?

We warmly welcome children of all ages aboard 𝐁𝐞𝐧𝐭𝐡𝐚𝐧𝐡 𝐏𝐫𝐢𝐧𝐜𝐞𝐬𝐬 dining cruise. However, guardians are responsible for ensuring the safety of their children as we do not have staff to supervise them. Children’s chairs are available and all children under 6 years old are free of charge. Children’s prices are available for those aged between 6 to 11.

Can I make a reservation for events?

Benthanh Princess features luxurious lounge, private VIP rooms, and a top deck with an outdoor space equipped with a professional sound and lighting system, making it ideal for hosting a wide range of events.

What currencies are accepted for payments?

VND

What is the dress code when dining at Benthanh Princess?

As Benthanh Princess is a luxurious dining restaurant, please refer to the dress code of Smart Casual, which is neat with dress/long pants & closed-toe shoes (shorts & slippers should be avoided).
If you fully charter our cruise, the dress code is ups to your own preferences.